Holiday Inn Express & Suites - Albany Airport - Wolf Road, an IHG Hotel

Loved the location. Walking distance from a huge shopping center. Airport shuttle was convenient and easy to access. I had an early morning flight and the shuttle service started at 4:00 AM which was really helpful. Staff was friendly and helpful. In room coffee as well as lobby coffee available 24/7. Fridge and microwave in room. Windows had screens and could be opened.

Everything, except the check in, person was very rude.. acted as if he could not find my reservation, told me it was at another location, as I turned to walk away he said he found it.. and gave me a lame excuse bout how it was made on the reservation.. when I received my receipt everything was correct.. he keep looking away flipping his eyes .. no direct contact with his costumer, I stood there every bit of 15 minutes before he found my reservation.. poor customer service mind you I called before going to make sure room was ready, cause it was a lil early.. spool with a young lady that confirmed room was ready, he stated she didn’t tell him anything, so that’s where the confusion came in… it was almost as if he didn’t want to help me at all… had I not questioned his responses, I’m sure he would’ve just let me walk out of there and figure it out myself.. people really pay hard earned money for these stays, if it’s not for patrons, the door would be closed.. and he would not have a job to go to.. overall the Hotel was great!! But I most say the person at the desk when we left for our flight was very nice and informative..

Great location and staff very nice , the older gentleman at the front desk was very nice and helpful,he went out of his way to help us . Breakfast very good and beds are so comfortable

Friendly staff and clean rooms. I also loved the layout of the room. It was roomy and I loved that there was a separate space with a desk and that there was somewhat of a divider for the living room area.

Excellent services, coffee refills on time, coffee available inside the room and at coffee station. Extra ordinary clean and hygienic bed sheets, comforters, carpets, rest rooms. AC/Heater and lights are working properly and efficiently. All furniture is clean and properly located. Indoor pool & Gym is awesome. Gym 24 hours but pool close at 10PM. Breakfast is awesome and all items are freshly cooked.